Privacy Policy

Last Updated: December 1, 2023

1. Introduction

CrystalMatch ("we," "our," or "the Service") values your privacy. This policy explains how we collect, use, store, and protect your personal information.

2. Information We Collect

Personal Information:

• Contact information (email address)
• Date and time of birth (for energy matching analysis)
• Account credentials
• Payment information (securely processed by PayPal; we never store your full payment card details)
• Preferences and settings

Automatically Collected Information:

• Device information (device type, OS)
• IP address and geolocation data
• Browser type and settings
• Data collected through cookies
• Usage patterns and interactions

3. How We Use Your Information

• Providing, maintaining, and improving services
• Processing transactions
• Sending notices and updates
• Responding to inquiries
• Personalizing experiences
• Analyzing user behavior
• Preventing fraud and enhancing security
• Compliance with legal obligations

4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We share data only:

• With your consent
• With trusted third-party providers (payment processors, cloud services, analytics)
• When required by law or to protect rights
• In corporate transactions (e.g., mergers)

We use Google Analytics for service improvement, which may set their own cookies.

5. Cookies and Tracking Technologies

We use cookies to enhance your experience. You may manage your cookie preferences via our cookie banner or browser settings. Refusal may affect certain features.

6. Data Security

We implement industry-standard measures to secure your information. While we strive for security, no transmission method is 100% secure.

7. Data Retention

We retain your personal data only as long as necessary or as required by law.

8. Your Rights and Choices

Depending on your jurisdiction (including EU and California), you have rights to:

• Access, correct, or delete personal data
• Restrict or object to data processing
• Data portability
• Withdraw consent
• Lodge complaints with authorities
• Opt-out of sale or sharing of personal data (California)

To exercise rights, contact us using details below.

9. Children's Privacy

Our service is not intended for children under 16. If we learn we have collected personal data from a child under 16, we will promptly delete it. If you become aware of such collection, please notify us immediately.

10. Changes to This Privacy Policy

We may update this policy periodically. Significant changes will be communicated via website notice or email.

11. Contact Us